Frequently Asked Questions

Answers to Your EWR Airport Parking Questions

FACILITY FAQS

Q: How far are you from Newark Airport?

A: Our Newark Airport parking company is approximately 1.3 miles away. You’ll enjoy about a four-minute shuttle ride.

Q: What time is Value Parking open until?

A: We are open 24 hours a day, 7 days a week, 365 days per year.

Q: Where do you drop us off at Newark Airport?

A: We’ll drop you off at whichever Terminal (A, B, or C) you’re departing from.

Q: Do you have driving maps in case I don’t know how to get there?

A: Directions to Value Parking can be found on our Directions page.

PAYMENT FAQS

Q: What forms of payment do you accept?

A: We accept all debit and credit cards including Visa, American Express, MasterCard, Discover, Capital One, and more. We also accept Apple Pay and cash. Please note we do not accept checks.

Q: Do I have to pay 15% city parking tax?

A: Yes, the 15% city parking tax is mandatory for all parking facilities.

RESERVATION FAQS

Q: How do I make a reservation?

A: You can easily make a reservation through our website by filling out the reservation form. If you’d prefer (or if you have any questions) you can also call our customer service center in order to make a reservation at 1-973-639-6911.

Q: How long in advance should I make my reservation?

A: We recommend you make a reservation at least one week prior to your trip.

Q: Do I have to prepay?

A: You do not need to prepay for your reservation, although we do require a $10 deposit in order to guarantee a parking spot for the specific dates and times you have selected.

Q: Do you have a customer service center to help me with reservations?

A: Yes, Value Parking’s customer service center can be reached at 1-973-639-6911 and we can assist you with any inquires you may have.

Q: What do I need to bring to the parking facility on departure day?

A: For your convenience, all of your reservation information is stored in our system therefore you are not required to bring anything with you on departure day.

Q: Is there an hourly parking rate?

A: No, at Value Parking we use a daily parking rate.

Q: How is the length of stay calculated?

A: We utilize a 24-hour time clock to calculate your length of stay from your initial park time until the time you arrive back at our lot. We also offer a 2-hour grace period as a convenience for our customers.

Q: Can I receive a refund?

A: Given 24 hours advance notice we will offer a refund of your $10 deposit.

Q: Can I modify or cancel my reservation?

A: If you must modify or cancel your reservation you can do so either through our website or by calling our customer service center at 1-973-639-6911.

PARKING PROCESS FAQS

Q: How does your “valet” Newark Airport parking services work?

A: When you arrive at Value Parking, our friendly drivers will load your baggage onto the shuttle for you. You’ll then proceed into our office for a claim check and directions for your shuttle pick-up. We’ll park your car for you while you take the shuttle to the airport. On your return to Newark Airport, call or text us with your claim check number (after getting your bags) and let us know what terminal you’d like to be picked up at. After about a four-minute shuttle ride back to Value Parking, you’ll find your car sitting in front of the office, ready to go.

Q: Should I leave valuables in my car while it’s parked at your facility?

A: No, please take all valuables with you. We do not accept any claims in regards to this.

Q: Can I park the car myself?

A: No, for the safety of both your car and others located at our facility only our trained personnel will be permitted to navigate cars through our parking lot.

SHUTTLE SERVICE FAQS

Q: How often do your shuttles run?

A: Our shuttles are “on-demand,” which means there will be a shuttle for you when you come to our off-site Newark Airport parking facility. Our drivers will load your luggage onto the shuttle and (after you get your claim check and direction for shuttle pick-up) take you to your terminal. When you return from your trip, just call or text us and a shuttle will come pick you up.

Q: What is the shuttle van dispatch number?

A: Our shuttle van dispatch number is printed on the claim ticket given to you on your departure day as well as on the text you received.

Q: How do I get back to the parking lot to get my car?

A: When you get your claim check, you’ll also get an instruction card for shuttle pick-up. When you arrive back at the airport (and after you get your bags), call or text us with your claim check number and meet us at the specific location on your directions. Our shuttle will bring you back to your car, which will be sitting in front of the office, ready to go.

Q: Is there a fee for using the shuttle van?

A: No, the cost of our shuttle van service to Newark Airport is included!

Q: Can I pay shuttle van drivers to take me somewhere other than the Newark Airport?

A: No, our shuttle vans provide transportation to and from Newark Airport exclusively.